Call Us 226-242-6008
Location London, Ontario 1785 Wonderland Rd N, London ON N6G 5C2
AVIXA Member
Maintenance & Support — Southwestern Ontario

AV That Stays
Working.

Alanson Media's Technology Assurance Plans keep your AV systems performing at their best — proactive monitoring, rapid response, and on-site support when you need it. Never let your AV let you down again.

24/7
Remote Monitoring
4hr
Response Guarantee (Pro)
Local
London, Ontario Based
Technology Assurance Plans

Choose the Right Level of Coverage

Three tiers of support to match your environment, your budget, and your tolerance for downtime.

Essential
Essential Plan

Foundational coverage — monitoring, support, and updates to keep your system running reliably.

  • Remote system monitoring
  • Email & phone support
  • Firmware & software updates
  • Monthly performance reports
  • Discount on parts & labour
Enterprise
Enterprise Plan

Fully managed AV. For mission-critical environments where downtime is simply not an option.

  • Everything in Professional
  • Monthly onsite visits
  • Priority same-day response
  • Hardware coverage & loaner pool
  • Content management included
  • Network monitoring & security
What's Covered

Comprehensive AV Support Services

Whether you're on a plan or calling us for a one-time service visit, we cover the full spectrum of commercial AV support.

📡
Remote Monitoring & Diagnostics
24/7 system health monitoring with proactive alerts. We know your system is down before you do — and we're already working on it.
🔧
On-Site Service Calls
Dispatch for troubleshooting, repairs, and hardware replacement. Our technicians know your system and arrive ready to fix it.
🔄
Preventative Maintenance
Scheduled visits to clean, inspect, test, and update your systems — catching small issues before they become show-stopping failures.
💾
Firmware & Software Updates
Keeping your AV systems, control processors, DSPs, and video conferencing platforms current — securely and without disrupting operations.
📚
Staff Training
Refresher training for staff, onboarding for new hires, and documentation updates to keep your team confident with the technology.
🏷️
Third-Party System Support
We service and support AV systems that were installed by others. No finger-pointing, no exclusions — if it's AV, we'll work on it.
Protect Your Investment

Find the Right Plan for Your AV System

Tell us about your system and your environment. We'll recommend the right level of coverage and provide a clear annual cost.

info@alansonmedia.com  ·  1785 Wonderland Rd N, London ON N6G 5C2